Hilllsborough Exchange understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and service users; and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1) WHAT THIS NOTICE COVERS
This privacy notice explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
2) PERSONAL DATA AND THE GENERAL PROTECTION REGULATION (GDPR)
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as electronic location data, and other online identifiers.
The personal data that we use is set out in Part 4, below.
3) YOUR RIGHTS
Under the GDPR, you have the following rights, which we will always work to uphold:
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk).
4) PERSONAL DATA WE COLLECT
We may collect some or all of the following personal data (this may vary according to your relationship with us):
5) HOW PERSONAL DATA IS USED
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract/treatment plan with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers about our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
6) RETENTION OF PERSONAL DATA
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
7) STORAGE AND TRANSFER OF PERSONAL DATA
We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.
8) SHARING OF PERSONAL DATA
We will not share any of your personal data with any third parties for any purposes, subject to one important exception.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.
9) ACCESS TO PERSONAL DATA
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
11) CONTACT DETAILS
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of the centre manager:
Email address: firstname.lastname@example.org
Telephone number: 0114 285 3774
Postal Address: Hillsborough Exchange, Middlewood Road, Sheffield S6 4HL
12) CHANGES TO PRIVACY NOTICE
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business/services in a way that affects personal data protection.
Any changes will be made available on the company website http://www.hillsboroughexchange.co.uk